Legal

Terms of Service

Last updated: March 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Lumea Technologies, Inc. ("Lumea," "we," "us," or "our"), governing your access to and use of the Polpo platform, including the website at polpo.sh, the cloud dashboard at cloud.polpo.sh, the API at api.polpo.sh, and all related services, SDKs, CLI tools, and documentation (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Maintain the security and confidentiality of your account credentials, including API keys.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age to create an account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

3. Use of the Service

Polpo provides a Backend-as-a-Service platform for building, deploying, and orchestrating AI agents. The Service includes:

  • API — RESTful endpoints for programmatic agent management, completions, and orchestration.
  • SDKs — Client libraries (TypeScript, React) for integrating Polpo into your applications.
  • CLI — Command-line interface for deploying and managing agent projects.
  • Dashboard — Web-based interface for project management, monitoring, and debugging.
  • Sandbox Environments — Isolated execution environments for agent runs.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes.

4. Open Source vs. Cloud Service

Polpo consists of two distinct components:

  • Open Source Core — The Polpo framework, including @polpo/core, @polpo/drizzle, the CLI, SDKs, and related packages, is licensed under the MIT License. Your use of the open source components is governed by the MIT License, not these Terms.
  • Cloud Service — The hosted platform (cloud.polpo.sh, api.polpo.sh), including the control plane, managed databases, sandbox infrastructure, billing, and the dashboard, is a proprietary service operated by Lumea Technologies, Inc. Your use of the Cloud Service is governed by these Terms.

These Terms apply exclusively to the Cloud Service. Nothing in these Terms restricts your rights under the MIT License with respect to the open source components.

5. User Content and Data

"User Content" means any data, configurations, agent definitions, code, files, or other materials that you upload, submit, store, or transmit through the Service. This includes but is not limited to:

  • Agent configurations and definitions.
  • Data stored in your project databases.
  • Files uploaded to project volumes.
  • LLM API keys provided via Bring Your Own Key (BYOK).
  • Session data and execution logs.

You retain all ownership rights in your User Content. By using the Service, you grant us a limited license to host, store, process, and transmit your User Content solely as necessary to provide and improve the Service.

You are solely responsible for your User Content and for ensuring that it does not violate any applicable laws or third-party rights. We do not monitor or control User Content and assume no liability for it.

6. API Usage and Rate Limits

Your use of the Polpo API is subject to rate limits and usage quotas, which may vary based on your plan. Current rate limits are published in our documentation.

  • You must not attempt to circumvent or bypass rate limits.
  • You must not use the API in a manner that degrades the Service for other users.
  • You must include proper authentication (API keys) with all API requests.
  • API keys are confidential and must not be shared publicly or embedded in client-side code.

We reserve the right to throttle, suspend, or terminate API access if we determine, in our sole discretion, that your usage is excessive, abusive, or in violation of these Terms.

7. Prohibited Uses

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Generate, distribute, or facilitate the creation of malware, spam, phishing, or other malicious content.
  • Engage in unauthorized data scraping, mining, or harvesting.
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems.
  • Interfere with, disrupt, or place undue burden on the Service or its infrastructure.
  • Reverse-engineer, decompile, or disassemble any proprietary component of the Cloud Service.
  • Use the Service to build a competing product or service.
  • Resell, sublicense, or redistribute access to the Service without our prior written consent.
  • Use agents to harass, threaten, impersonate, or harm any person.
  • Process or store data in violation of applicable data protection laws.

8. Intellectual Property

Except for the open source components licensed under the MIT License, the Service and all related technology, including the cloud infrastructure, control plane, dashboard design, documentation, trademarks, and proprietary code, are the exclusive property of Lumea Technologies, Inc. and are protected by intellectual property laws.

"Polpo" and the Polpo logo are trademarks of Lumea Technologies, Inc. You may not use our trademarks without prior written permission, except as permitted under applicable trademark law.

We do not claim ownership of your User Content. However, anonymized, aggregated usage data and analytics derived from the Service may be used by us to improve the Service.

9. Payment and Billing

Certain features of the Service require payment. By selecting a paid plan or consuming billable resources, you agree to pay all applicable fees as described at the time of purchase.

  • Billing is handled through our payment processor. You agree to provide accurate billing information.
  • Fees are charged on a pay-as-you-go basis unless otherwise specified.
  • All fees are non-refundable except as required by applicable law or as explicitly stated otherwise.
  • We reserve the right to change pricing with 30 days' notice.
  • Failure to pay may result in suspension or termination of your access to the Service.

10. Termination

You may terminate your account at any time by contacting us at legal@lumea.dev or through the dashboard settings.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Grounds for termination include, but are not limited to:

  • Violation of these Terms.
  • Non-payment of fees.
  • Conduct that we determine, in our sole discretion, is harmful to the Service, other users, or Lumea.
  • Extended periods of inactivity.

Upon termination, your right to access the Service ceases immediately. We may, but are not obligated to, provide a reasonable period for you to export your data. After termination, we may delete your User Content in accordance with our data retention policies.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, LUMEA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee any specific results from the use of the Service, including the accuracy, reliability, or quality of any AI agent outputs.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMEA TECHNOLOGIES, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LUMEA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Lumea Technologies, Inc. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

You agree that any cause of action arising out of or related to the Service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via email or through the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. General Provisions

  • Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lumea regarding the Service.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Lumea Technologies, Inc.
Email: legal@lumea.dev
Website: polpo.sh